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Read more at: Moodle upgrade on Tuesday 5 July

Moodle upgrade on Tuesday 5 July

We will upgrade Moodle, the University’s virtual learning environment, to version 3.11 on Tuesday 5 July 2022. The service will be unavailable for a period during the upgrade (exact times to follow), and there will be some minor changes to the system afterwards. The upgrade will introduce improvements and new features, as...

Read more at: Old URL for Network Access Tokens service to be withdrawn on 1 August 2022

Old URL for Network Access Tokens service to be withdrawn on 1 August 2022

We changed the URL of the UIS Network Access Tokens service from https://tokens.csx.cam.ac.uk to https://tokens.uis.cam.ac.uk in March 2020, when the service was upgraded to include features such as institutional tokens. A redirect has been in place since then, but we are retiring this on 1 August 2022 as part of our...

Read more at: DNS and DHCP build system maintenance on 14 June

DNS and DHCP build system maintenance on 14 June

The UIS DNS and DHCP services will not be receiving updates on Tuesday 14 June between 1pm and 5pm. The services themselves will continue to function normally, but it will not be possible to make changes to the configuration during this time. This is to allow our Network Systems team to carry out essential maintenance work...

Read more at: We want your feedback: new satisfaction surveys launched

We want your feedback: new satisfaction surveys launched

We’re introducing quick surveys to get feedback on how we’re dealing with user enquiries. If you raise a ticket via the UIS Service Desk, you may receive a link to a survey via email when the ticket is resolved. The email will look like this: uis_service_desk_survey_email_example.png How to recognise the email: the subject...

Read more at: UIS closed for the bank holidays on Thursday 2 and Friday 3 June

UIS closed for the bank holidays on Thursday 2 and Friday 3 June

UIS and our Service Desk will be closed for the Spring bank holiday on Thursday 2 June and the Platinum Jubilee bank holiday on Friday 3 June. Our usual service hours will apply from Monday to Wednesday. We hope you enjoy the long weekend.

Read more at: Wireless Service maintenance schedule for July 2022

Wireless Service maintenance schedule for July 2022

We will be carrying out essential maintenance to the University Wireless Service on the following dates in July. Monday, 11 July – 08:00–09:00 – Service liable to interruption. We will be applying a software update to fix numerous bugs. Thursday, 14 July – 08:00–18:00 – Service liable to interruption. We will be removing...

Read more at: SMS transcoding has resumed

SMS transcoding has resumed

Friday 20 May: Transcoding of uploads to the Streaming Media Service (SMS) has resumed. Current situation Our initial focus was to attempt to accelerate preparations to launch Yuja, the replacement SMS platform. We have been working closely with YuJa to prepare the new platform for Cambridge, however, it is now apparent...

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